Privacy Policy for PetGround.co.uk

Website: www.PetGround.co.uk

Business Name: PetGround.co.uk

Contact Email: info@PetGround.co.uk

At PetGround.co.uk, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. What Data We Collect

We may collect, use, store, and transfer the following types of personal data:

• Identity Data: Name, username, title.
• Contact Data: Billing address, delivery address, email address, phone number.
• Transaction Data: Details about orders, payments (we do not store full payment card details – these go directly to our payment processor), and purchase history.
• Technical Data: IP address, browser type and version, time zone setting, operating system, and device identifiers.
• Usage Data: Information about how you use our website, products, and services.
• Marketing & Communications Data: Your preferences in receiving marketing from us and your communication preferences.

We do not knowingly collect data from children under 16. Our products are intended for pet owners who are at least 18 years old.

2. How We Collect Your Data

• Directly from you: When you create an account, place an order, subscribe to our newsletter, request support, or leave a review.
• Automatically (via cookies and similar technologies): As you browse our site.
• From third parties: Analytics providers, payment processors, and shipping carriers.

3. How We Use Your Personal Data

We use your data only when the law allows us to:

• Performance of a contract
• Legitimate interests
• Consent
• Legal obligation

Specific purposes include:

Purpose	Type of data	Lawful basis
Register you as a customer	Identity, Contact	Performance of a contract
Process and deliver orders	Identity, Contact, Transaction	Performance of a contract
Manage payments and fees	Identity, Contact, Transaction	Performance of a contract
Send order updates	Identity, Contact	Performance of a contract
Manage relationship	Identity, Contact, Marketing	Legal obligation / Legitimate interests
Improve website	Technical, Usage	Legitimate interests
Send marketing emails	Identity, Contact, Marketing	Consent

4. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience, analyse site traffic, and remember your preferences.

5. Disclosure of Your Personal Data

• Service providers
• Legal authorities
• Business transfers

6. International Transfers

We ensure adequate safeguards when transferring data outside UK/EEA.

7. Data Security

We protect your data using appropriate security measures.

8. Data Retention

• Order records: 6 years
• Marketing preferences: until unsubscribed

9. Your Legal Rights

Access – Rectification – Erasure – Restrict processing – Data portability – Object – Withdraw consent

Contact: privacy@PetGround.co.uk

ICO: www.ico.org.uk

10. Third-Party Links

We are not responsible for third-party websites.

11. Children’s Privacy

We do not knowingly collect data from children under 16.

12. Changes to This Privacy Policy

We may update this policy from time to time.

13. Contact Us

Email: info@PetGround.co.uk

General support: info@PetGround.co.uk

Postal address: 7 Bell Yard London WC2A 2JR

Response time: 1–2 business days